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— updated 2017-11-08

Herbalists' BootCamp
Beginner Tutorial #2-supplement:   common user errors, known OS problems

by Roger W. Wicke, Ph.D.
This tutorial series will help you get started using the HerbalThink-TCM software, ensure it is installed correctly, and demonstrate how to use important features and modules. Successful completion of this series is required for all applicants to the RMHInet brainstorming network and to our professional courses.

Copyright ©2016-2017 by RMH-Publications Trust; all rights reserved. Published by the Rocky Mountain Herbal Institute; c/o PO Box 579; Hot Springs, Montana [59845] USA. Education and software for health professionals:   www.rmhiherbal.org

Jump to another tutorial in this sequence:
#1: Introduction; Download #2: Setup and Documentation #3: Self-Study Reference #4: Herbal Tutor #5: Pulse Simulator #6: CaseQuery #7: AutoSage-TCM #8: Completing member/admission requirements

Subtopics on this page…


Tutorial #2-supplement:   common user errors, known OS problems

The vast majority of known user errors and problems occur on the Windows operating system.



User not decompressing ZIP file as per instructions

On Windows, it is possible to navigate the contents of a ZIP file without decompressing it. Unfortunately, this can lead to a lot of confusion and user error. The original ZIP file/folder can look very similar to the decompressed folder, and if you attempt to run the software from the original, compressed ZIP folder, it may often fail to run correctly, resulting in error messages within the Console usually stating that a particular file could not be found.

The vast majority of our user support problems with Windows is due to this single issue, and the solution is to be sure you are following the installation instructions exactly.

"Could not open/create prefs root node..."

20171108: Recently, I've become aware of a relatively rare error that apparently happens only on Windows systems that have never had a version of Java installed previously. In such cases, when you attempt to run HerbalThinkTCM or CaseQuery, you will receive the following type of error message and the software will not run:

java.util.prefs.WindowsPreferences <init>
WARNING: Could not open/create prefs root node Software\JavaSoft\Prefs
at root 0x80000002. Windows RegCreateKeyEx(...) returned error code 5.

The fix to this error is to manually create the missing file object by performing the following steps:

  1. Log in to an administrative user account to do the following:
  2. Go into your Start Menu and type  regedit  into the search field.
  3. Navigate to path  HKEY_LOCAL_MACHINE\Software\JavaSoft  (Windows 10 seems to now have this here:  HKEY_LOCAL_MACHINE\Software\WOW6432Node\JavaSoft  )
  4. Right-click on the  JavaSoft  folder and click on  New -> Key 
  5. Name the new key  Prefs . You should now be able to launch the HerbalThink-TCM software without errors.

Oracle (the makers of Java) have supposedly been aware of this error for several years, but had given it low priority because it only happens on a small number of systems which do not have Java pre-installed. If you encounter this error, please contact your assigned BootCamp tutor if you need assistance.

Go back to   Tutorial #2:   CaseQuery