Contact us — technical support

Have you read?:

The Help manual that is included in your software package
Our online Help manual, which is updated with the latest information

If you are using the Free version, please use join the HerbalThink-TCM User Group. Also, see the HerbalThink-TCM User Group Archive; common problems and questions have been answered there.

Please enter all *items — required.

*Your name

*email example: johndoe@xyz.net

Alternate email address (will use if preceding email not working)

*Subject

*Message (Indicate the nature of the problem. Is it intermittent or does it happen predictably?)

*License number

From your original emailed RMHI invoice

OR: enter the "Transaction ID" of your Kagi.com email receipt

OR: for software sold before 2011-10, enter serial number on CD case

If your question or comment is regarding an error with the HerbalThink-TCM software, please enter your 'About this computer' info. below.
Which operating system (i.e.: Mac OS X, Windows, Linux; + version numbers of preceding) and which version number of HerbalThink-TCM you are using? You can easily obtain all this information as follows:

Launch (run) HerbalThink-TCM .
Choose About HerbalThinkTCM from the main menu.
Select the About this computer tab.
Hit the Copy All button to copy the contents of the text window that appears.
Paste the preceding into the message box below.

Click once. Wait a moment for confirmation.